Alternative dispute resolution, or ADR, is an umbrella term used to describe a variety of approaches for resolving disputes outside of traditional methods such as costly and emotionally draining litigation.

In any dispute, no matter how small, tempers and frustration can reach unproductive and in some cases even destructive levels. Our team of communicators become your direct line to the opposing party and strive to maintain a level of calm and organization that let you reach your goal with minimum frustration.

‘It was not always like this’ offers a very simply, yet effective tool to help both parties reach agreement on matters that are very real and present right now. We are not a mediator and do not offer advice, we are a filter between you and the other party. We offer emotional protection from aggressive and stressful behavior by communicating for you in a non-confrontational, non-judgmental way, we never take sides.

Our method is an incredibly effective tool because as a non-biased communicator we get to help both parties feel like progress is being made with a person who genuinely cares about you reaching a fast and happy outcome.